SERVICES
Post-booking support that follows through.
Better Hosted begins once the reservation is confirmed. The aim is simple: give guests a warm, reliable point of contact while keeping the operational workload from constantly landing back on the operator.
GUEST CARE
From confirmed booking to check-out.
Ideal when you want to keep your existing operational setup but remove the constant post-booking guest communication from your day.
Pre-arrival communication
Guest introductions, arrival timing, special requests and pre-stay questions, usually via the operator’s agreed communication channel.
Check-in support
Directions, access instructions and troubleshooting when a guest cannot find or enter the property.
In-stay guest support
Wi-Fi, heating, appliances, parking, extra towels and other stay-related questions.
Check-out communication
Clear departure guidance and any operational handover needed after the guest leaves.
OPERATIONS PARTNER
The human coordination behind the stay.
For operators who already have cleaners and maintenance contacts in place but need someone to coordinate the day-to-day details.
Cleaner & turnover coordination
Turnover scheduling, special-request handovers, delays, no-shows and follow-up before the next arrival.
Maintenance triage
Gather the right information, understand urgency and contact the operator’s approved local people when needed.
Approved contractor coordination
Access arrangements, guest updates and follow-up — without Better Hosted approving spend unless the owner has explicitly authorised it.
Issue tracking
Problems are followed through to a clear next step or resolution instead of simply being passed on.
CLEAR BOUNDARIES
Your operation stays yours.
Better Hosted supports the guest-facing and operational side of the stay. Commercial control stays with you.
I handle
- Post-booking guest communication
- Check-in and in-stay support
- Cleaner and turnover coordination
- Maintenance triage
- Approved contractor coordination
- Issue tracking and follow-up
- Owner escalation
- Optional property documentation setup
I don’t handle
- Listing creation, edits or optimisation
- Pricing or revenue management
- Calendar or availability management
- Pre-booking enquiries or reservation conversion
- Reservation changes or cancellations
- Refund or compensation decisions
- Handling client or guest funds
- Physical inspections, cleaning or repairs
Need guest care only — or the operational follow-through too?
Tell me what is taking up most of your time and I’ll suggest the simplest fit.