“Check-in was super easy and the instructions were so clear and easy to follow.”
Public guest review · previous hospitality role
GUEST DOCUMENTATION
Clear information, beautifully organised.
Better Hosted can create two separate guest-facing documents for each property: focused Check-in Instructions for arrival, and an Apartment Manual for everything guests may need once they are inside.
The examples shown below are anonymised public samples based on real hospitality workflows. Property-specific details are added only to the final client version.
01 · CHECK-IN INSTRUCTIONS
Everything needed to arrive — nothing extra.
This file is designed only for the arrival journey. It takes the guest from finding the property to collecting the key, entering the building and reaching the apartment.
Finding the propertyAddress, landmarks, Street View or directional photos where useful.
Key collectionLockbox, smart-lock or key collection steps, shown clearly and in order.
Building accessFob, entrance, lift and floor guidance without mixing in unrelated apartment information.
02 · APARTMENT MANUAL
The answers guests need once they are inside.
The Apartment Manual is a separate document. It holds the practical property information that would otherwise create repeated messages during the stay.
Wi-Fi & troubleshootingNetwork details plus short, useful steps if the connection drops.
Heating & appliancesProperty-specific controls explained visually and without technical overload.
Essentials & stay informationHouse rules, waste, checkout, useful items, local information and other property-specific guidance.
ONE-OFF SETUP
Built once for the property. Kept by the operator.
Guest documentation is separate from the monthly support retainer. Existing instructions can be used during a pilot, so a new guide is never a condition of starting.
STANDARD
£149
One-off per property for a new Check-in Instructions file + Apartment Manual.
FOUNDING CLIENT
£99
One-off per property during the founding-client period.
Routine small updates are included while the property is on an active monthly Better Hosted plan. Major rewrites, redesigns or new-language versions are quoted separately.
PREVIOUS GUEST FEEDBACK
Guests notice when arrival information is clear.
Selected public feedback from stays supported in previous hospitality roles. These are not Better Hosted client reviews.
“The instructions sent before check-in were super helpful and detailed, with pictures and everything.”
Public guest review · previous hospitality role
“The instructions and information provided are very thorough and detailed.”
Public guest review · previous hospitality role
Want to see the documents properly?
I can send the full anonymised samples after your enquiry, then tailor the final versions around your own property and brand.