BetterHosted

PROPERTY DOCUMENTATION

Clear information, beautifully organised.

Better Hosted can create a small suite of property-specific guest and operational documents — from Check-in Instructions and Apartment Manuals to Luggage Drop Instructions and Cleaning Checklists.

The examples shown below are anonymised public samples based on real hospitality workflows. Property-specific details are added only to the final client version.

Better Hosted Apartment Manual sampleBetter Hosted Check-in Instructions sample

01 · CHECK-IN INSTRUCTIONS

Everything needed to arrive — nothing extra.

This file is designed only for the arrival journey. It takes the guest from finding the property to collecting the key, entering the building and reaching the apartment.

Finding the propertyAddress, landmarks, Street View or directional photos where useful.
Key collectionLockbox, smart-lock or key collection steps, shown clearly and in order.
Building accessFob, entrance, lift and floor guidance without mixing in unrelated apartment information.
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Sample key collection page
Sample building entry page
Sample apartment manual Wi-Fi page
Sample apartment manual appliances page

02 · APARTMENT MANUAL

The answers guests need once they are inside.

The Apartment Manual is a separate document. It holds the practical property information that would otherwise create repeated messages during the stay.

Wi-Fi & troubleshootingNetwork details plus short, useful steps if the connection drops.
Heating & appliancesProperty-specific controls explained visually and without technical overload.
Essentials & stay informationHouse rules, waste, checkout, useful items, local information and other property-specific guidance.
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ADDITIONAL PROPERTY DOCUMENTS

Small documents that remove repeated questions.

Where they are useful, I can also create focused documents for specific points in the stay and the turnover process.

Anonymised Better Hosted luggage drop instructions sample

03 · LUGGAGE DROP INSTRUCTIONS

A clear plan for early arrivals.

Simple visual guidance for guests who have agreed to leave luggage before the standard check-in time.

Where and when to arriveProperty-specific timing, entrance and location guidance.
What to do on arrivalClear drop-off or key-collection steps in the right order.
Check-in boundaryA clear reminder that luggage drop does not change the normal check-in time.
Anonymised Better Hosted cleaning checklist sample

04 · CLEANING CHECKLIST

The same turnover standard, every time.

A property-specific checklist for cleaners, designed to make stock, setup and essential property checks easier to follow.

Room-by-room essentialsKitchen, bathroom and general apartment items organised clearly.
Important property checksKeys, hot water, heating, drainage, Wi-Fi, lighting and other critical checks.
Stock & handover recordStorage levels, cleaner name, date and notes in one place.

The public previews are anonymised. Final documents are tailored to the property, access process and operating setup. Exact scope is agreed before setup.

ONE-OFF SETUP

Built once for the property. Kept by the operator.

Documentation setup is separate from the monthly support retainer. Existing files can be used during a pilot, so creating new documents is never a condition of starting.

STANDARD

£149

One-off per property for the core Check-in Instructions + Apartment Manual setup.

FOUNDING CLIENT

£99

One-off per property during the founding-client period.

Luggage Drop Instructions and Cleaning Checklists can also be created where useful; exact scope is confirmed per property. Routine small updates are included while the property is on an active monthly Better Hosted plan. Major rewrites, redesigns or new-language versions are quoted separately.

PREVIOUS GUEST FEEDBACK

Guests notice when arrival information is clear.

Selected public feedback from stays supported in previous hospitality roles. These are not Better Hosted client reviews.

“Check-in was super easy and the instructions were so clear and easy to follow.”
Public guest review · previous hospitality role
“The instructions sent before check-in were super helpful and detailed, with pictures and everything.”
Public guest review · previous hospitality role
“The instructions and information provided are very thorough and detailed.”
Public guest review · previous hospitality role

Want to see the documents properly?

I can send the full anonymised samples after your enquiry, then tailor the final versions around your own property and brand.

Ask to see a full sample