“Check-in was super easy and the instructions were so clear and easy to follow.”
Public guest review · previous hospitality role
ABOUT
Founder-led, because the human part matters.
Better Hosted is a founder-led service built around hands-on experience across hospitality, guest support and day-to-day serviced accommodation operations.
Stanislava “Stacey” Nikolova
Founder · Better Hosted
WHY I CREATED BETTER HOSTED
Hi, I’m Stanislava — although most of my UK guests and colleagues know me as Stacey.
I created Better Hosted after years of working across hospitality, customer support and operations, including hands-on experience supporting UK serviced accommodation and post-booking guest journeys.
Working inside other businesses gave me a close view of what makes a stay run well — and what happens when communication and operational follow-through start to break down.
I kept seeing the same issues repeated: guest messages becoming too generic or impersonal, cleaner problems noticed too late, maintenance issues passed from one person to another, and small situations becoming bigger simply because nobody truly owned the follow-up.
That is why I built Better Hosted: a founder-led service combining structured operational coordination with genuinely human guest communication.
As Better Hosted launches, I’ll work directly with each early client — learning the properties, processes and standards behind the operation.
8+years across hospitality, customer support & operations
UKhands-on serviced accommodation experience
Humanguest communication backed by structured follow-through
PREVIOUS GUEST FEEDBACK
What guests noticed.
These are excerpts from public reviews of stays I supported in previous hospitality roles. They are not Better Hosted client reviews.
“The instructions and information provided are very thorough and detailed.”
Public guest review · previous hospitality role
“Very responsive, provided clear instructions and was very friendly to work with.”
Public guest review · previous hospitality role